FAQs

What is the age eligibility to apply for Travel Sure?

In Regular Plans, we cover you upto 65 years.

For age between 66-75 years, Senior Citizens Plan would apply.

In Regular family plan the spouse is covered upto 65 years, and children from 1 month to 18 years.

How many members are covered under Family plan?

Family plan includes the Insured, Spouse and 3 Children aged one month up to the age of 18.

For any additional child, premium loading applies.

Under the Family Plan what is the entitlement among family members for Accidental Death & Permanent Total Disability?

100% medical expenses limit is assigned for each family member up to the age of 65 if the family plan option is availed.

100% medical expenses limit is assigned for each family member in Senior citizens family plan, age brackets applicable as per the plan selected.

50% Accidental Death and Permanent Total Disability limit is assigned for Spouse, and 25% of the same for Children covered under Family Plan.

Who do I call in case of a medical emergency and travel assistance?

You would need to contact our International Health care service providers, International SOS at +97146018824 for any medical emergency and travel assistance.

Which Travel Sure plans are approved by Schengen States?

In Regular Plan, Majestic +, Majestic and No icing are approved by Schengen States.

In Senior citizens, Majestic Plan is approved by Schengen states.

In students Plan both Edison and Newton plans are approved by Schengen States.

What is the maximum stay per trip in an Annual (Multi trip) plan?

Maximum stay per trip in an Annual (multi trip) plan is 60 days.

Why is the Students plan recommended if I am traveling on students visa?

Students Plan offers you two additional benefits which are not available in a Regular Travel Sure Plan:

Optional Benefit of Tuition Assurance can be availed, whereby we cover you in case you are unable to pay the tuition fee due to the Accidental Death or Permanent Total Disability of your sponsor.

Annual plan would cover you for the full year without the need for you to come back after 60 days as in the case of Regular Annual Multi trip plans.

What if the family members are not traveling together?

Under family plan, single trip policy, all family members are covered for that particular insured journey, and would be traveling together.

In annual multi trip, under family policy, the primary insured should accompany any of the family members covered under the policy, and in which case the travel destination would be the same as well.

What do we mean by Common Carrier?

Common carrier is any land, water or air conveyance operated under a valid license for the transportation of passengers for hire.

How does the compensation for the Loss of Luggage coverage work? If the airline provides some compensation will coverage still apply under the insurance policy?

Benefits are limited to the loss of checked in baggage, which is in the care, custody and control of Common Carrier, lost due to theft or misdirection by a common carrier whilst the insured is a ticketed passenger on the Common carrier and during the course of an insured journey.

We will reimburse based on the maximum shown in the Schedule of Benefits, for the cost of replacement of the baggage and its contents. The amount of compensation will be in excess of any amount paid or payable by the Common carrier responsible for the loss.

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