FAQs

How do I earn points?

The points are earned on the basis of Gross premium value of policies booked and settled with IGI. For every Rs.50 in Gross Premium, 1 point can be earned which is equivalent to Rs. 1 in redemption. For Example, Gross premium of Rs.25,000 would earn 500 points and a gift worth the same value.

How soon can I redeem my points?

Points accumulated can be redeemed at the end of the quarter.

How can I redeem my points?

Points can be redeemed on the basis of points earned on Gross Premium. You can choose the gifts of your choice by clicking on the New Request in Redemption menu, and by selecting on the gifts listed.

Your request for redemption is then passed to your travel agency manager and on verification, it is sent to IGI for approval.

Can I redeem multiple gift?

Multiple gifts can be redeemed given the required balance for redemption is available.

Can I redeem multiple gift?

Multiple gifts can be redeemed given the required balance for redemption is available.

How much time will the gifts delivery take?

Redemptions happen quarterly.From the time your request is approved, it takes maximum 1 month to have your gift delivered to you.

How do I view the rewards that will fall in the range of the points that I have accumulated?

Rewards can be viewed from the New Request in Redemption menu. Each gift will show the reward points needed to acquire it.

How do I cancel or modify my redemption request?

If you wish to cancel or modify your redemption request, kindly send an email to contact.center@igi.com.pk or call us at 0800-2-34-34

Who can I call in case of assistance?

Call 0800-2-34-34 in case of assistance or email us on contact.center@igi.com.pk

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