Claim Procedure

  • Lodge your claim by calling IGI Insurance toll free number 0800-2-34-34
  • Provide relevant information, which includes your policy number and other details regarding your claim.
  • Consequently, your claim request is authenticated and is forwarded to the company's claims department.
  • Company's claims department registers the claim request and appoints the surveyor within 48 hours.
  • The insured submits all the relevant documents to the surveyor.
  • The surveyor on completion of the documents submits the Final Survey Report (FSR) along with the documents
  • If surveyor is not appointed, the company's claims department sends a letter of requirement for submitting documents to the insured within 24 hours of claim intimation.
  • On receipt of required documents, the claims department processes the claim and settles it within 5 working days
  • On approval of the claim, a letter is sent to the insured giving the approved amount of settlement along with the discharge voucher.
  • Payment cheque is released on receipt of the signed discharge voucher.

Insurance Claim – Documents Required

  • Duly completed and signed claim form
  • Copy of policy
  • Copy of FIR (Incase of Theft Claims)
  • Final Report from police
  • Copy of all invoices, price lists (Jewelry & Electronic Appliances)
  • Ownership/Tenant Agreement

Please note that this is an indicative list and some other documents may be required at the time of claim settlement.

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